Customer service
Dedicated to resolving customers' needs without any delay, Kucoin offers 24/7 customer services through multi-channels, including webpage, hotline and e-mail, etc. Kucoin's pre-pay and withdrawal safety will be inspected by an AI algorithm. Once the request passes the inspection, the automation system will execute entry and remit instantly, ensuring both convenience and safety. Additionally, the KuCoin site aggregates numerous useful articles in its FAQ section covering topics from trading strategies to technological manuals concerning the usage of its platform. Registration invite links and QR code will be distributed to all the Kucoin users. Users will be able to enjoy the direct and indirect promotion bonus by inviting new users to register. For instance, if user B registers via user A's invitation code and trade, then a certain portion of the trading fees will be awarded to user A as direct bonus; and if user B invites user C (and user C invites users D), a portion of the their trading fees goes to user A as indirect bonus too. The trading website is translated into 17 languages, including English, Russian, South Korean, Dutch, Portuguese, Chinese (simplified and traditional), German, French, Spanish, Vietnamese, Turkish, Italian, Malay, Indonesian, Hindi, and Thai.